Frequently Asked Questions
Frequently Asked Questions
When will my order be shipped?
All orders are shipped within 1‑2 business days after purchase. We only process shipments Monday to Friday.
What courier do you use for domestic shipping?
We ship all domestic orders with UPS. Standard delivery takes 3‑7 business days.
How long does international shipping take?
International orders are delivered by DHL, with a standard delivery time of 4‑21 business days. Delivery time may be extended due to customs inspection.
Who is responsible for international customs duties and taxes?
Preppy Prodigy is not liable for any customs duties or taxes generated by international shipping.
How do I check my order status?
Please email us at HristopheIttel2798@hotmail.comand our customer service team will assist you.
Can I return, exchange products or use other shipping services?
Yes, please contact our customer service for returns, exchanges or alternative shipping solutions.